Support After a Disaster

Important Information for Victims

Our thoughts and prayers are with our members impacted by natural disasters and other traumatic events.

For healthcare issues, including continuity of care questions or lost medical ID cards, contact your provider or network.

Visit your section of the website or log in to MyCPG Accounts to review health benefits information.

Southern California Wildfires

Kaiser Member Support and Resources 

Visit Kaiser's Care and Support page for the latest information about facility closures, prescription access, community support, and more.  

Members can also speak with a representative 24 hours a day (closed holidays). 

  • English: (800) 464-4000 
  • Spanish: (800) 788-0616  
  • Chinese dialects: (800) 757-7585  
  • TTY: 711 

Pension Assessment Waivers 

Impacted institutions are eligible for up to a 120-day (4 month) pension assessment waiver.  

Lay DC and RSVP Plan Withdrawals for Qualified Federally Declared Disasters 

Eligible plan participants whose principal place of residence is in a FEMA-declared disaster area can withdraw up to $22,000* per disaster, exempt from the 10% early withdrawal federal tax penalty (if under age 59 ½) and mandatory federal income tax withholding of 20%. To do so contact Fidelity.

* The maximum amount may differ depending on their vested account balance. This is an aggregate limit that applies across all retirement plans and IRAs. 

EAP Disaster & Traumatic Events Resources

Educational tools can be found on Cigna's Employee Assistance Program (EAP) Disaster Resource Center.  You will have access to disaster-related handouts, along with links to community resources for recovery. No Employer ID is required.

Employees and their household members can call your company’s dedicated EAP toll-free number (see below) or call EAP – National Care Center at (800) 554-6931 for support. Cigna provides helpful ideas on physical, mental, and emotional self-care during turbulent times.  

Employees and Household Members Access EAP Services:

Active members enrolled in a medical plan that uses the Anthem or Cigna networks should contact Quantum Health at (866) 871-0629 for help finding the resources available.

Retirees and those in other networks can contact the EAP directly. To access EAP services, call (866) 395-7794, 24 hours a day, 7 days a week.

Teledoc Health 

Active members enrolled in a medical plan that uses Cigna or Anthem networks can get 24/7 virtual medical assistance and therapist support for a broad range of physical and mental health needs.

Contact Quantum Health at (866) 871-0629 or visit MyQuantumCare.org. 

EyeMed

If you’ve lost, broken or damaged your eyewear due to the recent natural disaster, EyeMed Vision Care can help through their EyeMed Cares program.

Contact (866) 652-0018 for details.

We're Here to Help

Church Insurance Companies provide property and casualty insurance coverages, risk management tools, and strategies for Episcopal churches, dioceses, and institutions.

Our staff of experienced client representatives available to assist policy holders Monday - Friday between 7:30AM and 6:30PM CST (excluding holidays).

Service Center
(800) 293-3525		 Billing Center
(800) 819-2984		 Claims Center
(800) 223-5705

You may also Ask and Expert or email a claim at any time.

Learn more about property and casualty insurance. 

Resilience in the Face of Disaster

The following webinar focuses on resilience and managing the stress associated with a crisis. Presenters discuss the needs of both survivors and responders and point to strategies for resilience and self-care in times of crisis and when handling the stressors of everyday life.

Additional resources:

You will be redirected to a new tab for live remote support. Please confirm you're on a call with a Client Services team member to continue.

Continue